CUSTOMER SERVICE

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

We are sorry but we do not have samples to send without placing an online order. However, you may wish to set up an account with us. The benefits of creating an account are: - Complimentary Standard Shipping with any $75 purchase + 2 Samples of Your Choice. - An order history for easy re-ordering. - Special offers - Keep track of your favorite products, samples and Wish List. - Quicker and easier check-out. - Previews to the newest products and looks. - Private invitations to exclusive in-store events near you. To become a member, create your account using your favorite social media account or click here, fill out the form then select Create An Account.

Khaleej Oud sells products exclusively through our website, www.khaleejoud.com

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order. To receive a full refund to your credit card account, please return the order to us at: sales@khaleejoud.com

You may obtain your tracking number from your shipping confirmation email.

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept international credit cards from countries not listed above. Should you have additional questions or concerns, email us here, under "My Question" choose Online Orders

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.